Last updated 11 August 2026
To request deletion of your personal data, or the personal data of a client or lead stored on your behalf, email hello@propelai.sg with the phone number or email address associated with the account, and what you'd like deleted (your entire account, or a specific client/lead record).
We verify the request comes from the account owner, then permanently delete the requested data — including stored conversation transcripts and voice note recordings — from our systems within 30 days. Deletion cannot be undone.
Where we're legally required to retain certain records (for example, under a lawful public-authority request — see our Privacy Policy), we'll let you know what can't be deleted and why.